Our policy on refund and cancellation of donations or participation / Charges fee received for our NGO activities on secure online payment gateway as under:
We at Global Arthik Samajik Sahyog Samiti (GASSS) respect your concerns about privacy and value the relationship we have with you. We are committed to the ethical collection, retention and use of information that you provide to us about yourself (“Personal Information”) on this site http://gasss.in/.in (“Site”). This policy describes the types of personal information we collect, how we may use that information and with whom we may share it when you visit our site or use our services (collectively the “Services”). Our Privacy Policy also describes the measures we take to protect the security of the information. In addition, we describe the choices you can make about how we use the information you provide to us. We also tell you how you can reach us to update your contact information, remove your name from our mailing lists, or answer any questions you may have about our privacy practices.
We maintain full confidentiality of all donors and contributors on our mailing and email lists, which will neither be sold to nor exchanged with any other organization or commercial enterprise, and we honour donors’ opt-out choices in our mail, email, phone and other solicitations.
Information We Collect and How We Use It
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services to extend services like for our internal purposes, processing of your donations, providing receipts and tax exemption certificates, sending regular updates about the work we do for children, education, legal service and social awarness respond to your queries and apprising you of the new opportunities to help deprived and marginalized children of India in a better way. We seek your personal information when you make a donation, request a communication from us, register for an on-ground event, pledge support to our work and campaigns and apply for working or volunteering with Global Arthik Samajik Sahyog Samiti (GASSS). This information may be sought over the phone, through the website, via email or by the means of face-to-face interaction. You may choose to provide personal information either by phone, mail or on our Site. Certain areas and features of our Site and Services may require registration. To register, you must provide your name, address, email address, login and password. We may also request from you or allow you to submit additional optional information, depending on the type of communication or transaction the personal information we collect may include, but is not limited to, your name, postal address, date of birth, PIN code, telephone numbers, mobile phone numbers, your organization’s name, email addresses, credit/debit card information, bank information or billing information. Irrespective of the mode in which we receive your personal information, we make all earnest attempts to honour your privacy.
Email Communications
When you ask us to send you email such as a free email newsletter, you may provide us with certain information such as your email address so we can fulfil your request. You may choose to provide additional information as well, such as your postal address and phone number.
Donations / Charges / Fees
When you make a donation / charges / fees through our Site, we may ask you to submit certain personal information (such as credit card information) so we can process your donation. We also maintain your contact information in our records so we can contact you to provide Global Arthik Samajik Sahyog Samiti (GASSS)’s program information and information on additional giving opportunities.
Refunds and Cancellations
We take the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation , we will respond to the donor within 7 working days of receiving a valid request for refund from the donor.
The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send us a written request for a refund within 2 days of making the donation along with-
- Proof of the deduction of the donation amount.
- In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office address.
- If the tax exemption certificate is already issued, then we are sorry but we will not be able to refund the donation. However, in case of a valid refund request due to any error on our part, we will refund the donation and bear the costs of the same.
- If the donor doesn’t write within two days, then refund is not possible.
How to Contact Us
If you would like us to update your contact information or remove your name from our email or postal mailing lists, or if you have any questions about our information practices, please contact us by visiting http://gasss.in/ or calling us at +91 7532090902.
You can write to us at:
Global Arthik Samajik Sahyog Samiti (GASSS)
16, 3rd Floor, Pocket -1, Sector 20, Rohini, Delhi -110086
Or, Email us at: support@gasss.in